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Case study: Electrical, Low-Voltage & IT Services

How a national low-voltage contractor eliminated rental leakage, standardized vendor usage, and reduced project logistics costs by 15–22%.

The Customer

A nationwide electrical, low-voltage, and IT services contractor with $300M–$450M in revenue, supporting:

  • Retail remodels and big-box rollouts
  • Data cabling & networking
  • CCTV & security installations
  • Ground-up electrical scopes
  • National refresh programs
  • IT deployments & conversions

Their work is a mix of:

  • Large 12–18 month construction projects with heavy rental demands
  • High-velocity 1–7 day installations across hundreds of sites

Both require precise logistics, consistent vendor management, and fast turnaround.

 

Cabling
CCTV

Their Challenges

Despite having procurement staff and internal “tools,” the company struggled with issues that plague nearly every contractor in this vertical.

1. Rental Leakage From Manual Tracking

Short-duration installs and long-duration projects were tracked through:

  • Spreadsheets
  • Email threads
  • Texts from the field
  • Manually prepared on-rent reports

This caused:

  • Idle assets left on rent
  • Duplicate rentals
  • Missed call-offs
  • Spread-out data with no single source of truth
  • Cost overruns that no one caught until invoices arrived

For a contractor spending over $10M/year on rentals, this leakage alone could reach 10–30%.

2. Rate-Card Variance & Unexpected Billing on Fast-Turn Jobs

A major issue for this vertical:

Crews book something for a 1–2 day install… and get billed differently than expected.

This happened because:

  • Deliveries came from a different branch than quoted
  • Hauling/mobilization zones weren't clear
  • Emergency mobilizations created hidden fees
  • Field teams didn’t know the true closest supplier
  • The vendor chosen wasn’t on the contracted rate card

What should have been a $300 rental became a $700+ final bill, repeated hundreds of times per quarter.

SiteStack eliminates this.

3. No Standard Vendor Workflow Across Regions

Even with national agreements, the field still:

  • Picked different suppliers each time
  • Didn’t know which vendor had coverage in specific markets
  • Overused non-preferred vendors when in a hurry
  • Made cost decisions without knowing distance or haul cost

This generated massive inconsistency across programs.

4. Equipment Drift on Large Projects

On 12–18 month remodels or ground-ups, each job might require:

  • Scissor lifts
  • Boom lifts
  • Generators
  • Light towers
  • Material lifts
  • Connex/storage containers
  • Cranes (periodically for rooftop, conduit runs, or heavy equipment placement)

Over long durations, equipment frequently drifted:

  • Between trades
  • To adjacent stores or nearby projects
  • Into “unknown” status if not actively tracked

Their spreadsheet-based tracking couldn’t keep up.

5. No Unified View Across Customers, Regions, or Crews

Leadership lacked visibility into:

  • Project-level rental costs
  • Customer-level spend
  • Regional performance
  • Idle equipment exposure
  • Vendor usage patterns
  • Forecasting vs. actuals

A $10M+ rental program ran without real-time intelligence.

The SiteStack Solution

SiteStack gave the contractor a unified logistics and procurement system engineered for high-volume, multi-site electrical and low-voltage work.

✓ Centralized Rental Intake for Every Project Type

Whether it was:

  • A 3-day CCTV install
  • A multi-state IT rollout
  • An 18-month ground-up remodel or distribution center build
  • A national retail refresh

All rental requests now flowed through one standardized workflow.

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✓ Intelligent Supplier Ranking (Cost + Distance + Coverage)

SiteStack automatically recommended the right vendor based on:

  • Jobsite proximity
  • Hauling/mobilization impacts
  • Pricing
  • Availability
  • Historical performance

This eliminated branch-to-branch inconsistencies and brought rate-card compliance to the field.

✓ Real-Time On-Rent & Off-Rent Visibility Across All Jobs

Teams could finally see:

  • Active rentals across every jobsite
  • Idle asset alerts
  • Call-off timing
  • Vendor performance by region
  • Program-level spend
  • Actuals vs. forecast

Leakage disappeared from the system.

 

✓ Designed for Both Fast-Turn Installs and Major Construction Projects

For short-turn work:

  • Prevents surprise hauling fees
  • Ensures rate-card alignment
  • Auto-surfaces the closest supplier
  • Provides instant visibility for finance and PMs

For large projects:

  • Tracks dozens of assets over long durations
  • Prevents drift
  • Ensures proper scheduling and off-rents
  • Creates a single view for PMs and procurement across all phases

✓ Nationwide Backup Coverage When Preferred Vendors Are Unavailable

If a preferred vendor lacked availability, SiteStack surfaced additional supply from a network of 14,000+ locations, ensuring productivity never stalled.

The Impact

Across $10M+ in annual rental spend, SiteStack drove:

➡ 15–22% Cost Reduction

Savings came from:

  • Eliminating leakage
  • Standardizing vendors
  • Reducing hauling waste
  • Ensuring rate-card compliance
  • Preventing drift on long-term projects
  • Accurate on/off-rent management

➡ Consistent Workflows Across Every Project & Region

No more regional variability or field-level guesswork.

➡ True Visibility Across the Entire Business

Leadership gained a real-time operational view across:

  • Customers
  • Programs
  • Regions
  • Crews
  • Vendors
  • Spend categories

Ready to get started? Speak to sales about how SiteStack can benefit your business.